UX service design - Matchstick Creative, B Corp agency

Service Design

Build better, people-centric services. Understand the micro and macro of designing better services alongside our user experience team. Need more info? Keep reading. Eager to make a positive change now? Hit the button below.

Service design built with your audience in mind

Service design enables you to take a people-centric approach to improving all of the moving parts of delivering a service. When you’re trying to conceive of new ways to organise people, infrastructure, communication and material components it can become mind boggling. But, if you get it right, it can transform how an organisation functions and the impact it has for its service users.

By carefully aligning the needs of your audience with your organisational operations, you could create a more efficient working model. This leaves you free to do what you do best; making a positive impact. As a purpose-driven agency, we’re with you. We know that taking the time to understand these crucial components could change everything for you and the causes you care about. Let’s imagine a brighter future, together.

What are the benefits of building a better service?

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Micro and macro lenses

Service design is an intricate process that looks at every part of an organisation and every step involved to consider how to improve internal and external functions. Create an impact by creating human-centric solutions.

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Empathetic design

Taking the time to understand the goals, desires and challenges of your audience leads to a more meaningful experience. Meet their every need with service design built with people in mind.

Collaborative processes and outputs

When we understand each other better, we can do more good in the world. Our user experience team will get to know you and your business better so that we can understand the problems that need to be solved.

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